Your Data, Our Responsibility
This Privacy Policy explains what personal data we at Dudespin Casino collect when you register, play or contact us, why we collect it, how long we keep it and what rights you have over it. It applies to every visit to dudespincasino.uk and to all account activity on our platform.
What Personal Data We Collect
Categories of data
We collect only the data we need to operate your account, meet our legal obligations and keep our platform safe. The categories below cover everything we process.
- Identity data: your name, date of birth, email address, phone number and residential address.
- Verification documents: government-issued ID, proof of address (no older than 3 months) and payment method verification required for KYC.
- Transaction data: deposits, withdrawals, bonuses, bets and payouts.
- Technical data: IP address, device and browser information, and approximate location derived from your connection.
- Gameplay behaviour: games played, session times, stakes and results, used for responsible-gambling monitoring.
- Marketing preferences: which channels you consented to and how you responded to our offers.
How We Use Your Data
We process your data to create and manage your account, verify your identity before your first withdrawal, process deposits and payouts, prevent fraud and money laundering, and monitor play for signs of harmful gambling behaviour.
With your consent, we also send promotional messages about bonuses such as our weekly reload bonus or Friday free spins drops. You can withdraw that consent at any time from your account settings or via support, and we will stop marketing to you immediately.
Our Legal Bases for Processing
Why the law permits it
Contract: we process identity, account and transaction data to set up and run your player agreement with us, including payouts and bonus terms.
Legal obligation: identity verification, anti-money-laundering checks, record-keeping and regulatory reporting under our Curaçao eGaming licence (8048/JAZ2021-054) require us to process specific data categories.
Legitimate interest: fraud prevention, site security, dispute resolution and aggregated service improvement rely on our legitimate interest in operating a safe casino.
Consent: marketing emails, SMS and optional cookies are processed only with your consent, which you may withdraw at any time without affecting prior processing.
How Long We Keep Records
Retention schedule
We keep each category of data only as long as necessary, balancing regulatory retention duties against your privacy. Gambling regulations require transaction and KYC records to be held for at least 5 years after account closure.
| Data category | Retention period |
|---|---|
| Identity and account data | For the life of the account, then up to 5 years |
| KYC verification documents | At least 5 years after account closure |
| Transaction and betting records | At least 5 years after account closure |
| Marketing preferences and consents | Until you withdraw consent or ask us to delete them |
| Support correspondence | Up to 24 months after resolution |
| Technical and analytics data | Up to 13 months, aggregated thereafter |
Who We Share Data With
Categories of recipients
We never sell your personal data. We share it only with parties who help us run the casino or who are legally entitled to receive it.
Payment processors handle your deposits and withdrawals through methods including Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller, MiFinity and crypto networks. KYC and AML providers verify your documents. Game and platform suppliers deliver the 6,000+ titles on our site. Regulators and law-enforcement bodies may receive data where the law requires disclosure. Analytics providers help us understand site usage in aggregate form.
Every recipient is bound by contractual confidentiality obligations and may use your data only for the purpose we shared it for.
Your Rights Over Your Data
How to exercise them
You control your personal data. Whatever your location, we honour the following requests without charge, and we respond within 30 days of receiving valid identification.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete details.
- Erasure: ask us to delete data we no longer need, subject to regulatory retention.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing processing at any time.
- Complain: escalate to your national data protection authority.
Cookies and Tracking
We use strictly necessary cookies to keep you logged in and secure your session, plus optional analytics and marketing cookies set only with your consent via the cookie banner. For the full list of cookies, their purposes and lifespans, see our dedicated Cookies Policy page, where you can also change your preferences at any time.
How We Protect Your Information
Safeguards in place
All traffic between your device and our servers is encrypted with TLS. Personal records are stored encrypted at rest, access is limited to staff who need it for their role, and every access is logged. Withdrawal requests trigger additional identity checks to block unauthorised payouts.
If a personal data breach occurs that puts your rights at risk, we will notify the relevant supervisory authority within 72 hours and inform affected players directly without undue delay.
Contacting Our Data Team
Questions about this policy or your data rights go to our Data Protection Officer at [email protected]. You can also reach support 24/7 via live chat or [email protected]. This policy was last reviewed in 2026 and we will post any changes on this page.
Frequently Asked Questions
Does Dudespin Casino sell my personal data?
No. We share data only with processors and authorities needed to run the casino, such as payment providers, KYC vendors and regulators, never for sale to advertisers.
Why do you need my ID documents?
Before your first withdrawal we must verify your identity under our Curaçao eGaming licence. We need a government ID, proof of address under 3 months old and payment method verification; review takes up to 48 hours.
How do I stop marketing emails?
Withdraw consent from your account settings or use the unsubscribe link in any message. We stop marketing immediately, though account and transactional emails still continue.
Can I get all my data deleted?
You can request erasure, but gambling regulations oblige us to keep transaction and KYC records for at least 5 years after your account closes. Everything else eligible will be deleted.